Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
1. Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
3.If Approved, we will refund or resend the item, you may also be asked to return the product.
Will I need to send the item back to RF Elettronica?
Only high value products need to be returned. High value is determined by our service team and is usually an item around $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.
If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.
Where do i send returns?
All returns are to be sent back to our returns facility in China, even if you ordered from an overseas warehouse we only have one return facility in China.
This covers you for quality issues within the warranty period. Every product has a specific warranty period. If it is not stated in the product listing, contact us. The procedure is listed below.
1. Make a video or photo showing the issue & apply after-sales service in my order.
2. We will Contact you for more information or give you a response about your claim within 2 Business days.
3. If it is covered under our Guarantee; you will likely be asked to return the product to us. Responsibility for the payment of shipping charges is determined on a case by case basis; usually the shipping costs for warranty claims are shared between RF Elettronica and the customer.
All warrantees begin from the date the product is received. If a product develops a fault during the warranty and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return. However here are situations you are unlikely to be covered for.
a) The user voids the warranty if they
- Flash the firmware of a device
- Opens the body in an attempt to fix, otherwise
- Modify remove or swap parts of a product
- Uses the device in a way that it is not intended for
- Continues to use once the fault occurs and causes more damage
- Fail to contact us when the problem first occurs
b) Warrantees do not cover cases of damage to products from accidental breakage, misuse, or general wear and tear.
c) Returns without prior discussion and authorization will not be accepted.
d) If your product is covered by warranty and a repair is impossible and we can’t offer a replacement due to stock or an outdated model，we will credit you what you originally paid so that you can choose to purchase another item.
e) Intimate apparel and intimate toys cannot be returned due to health regulations.
f) If items are lost during return shipping. We recommend that you send your return via Registered Air Mail.
If you have placed an order and you Have Paid and you want to Cancel, please contact us as soon as possible. After 24 hours it is possible to still cancel until the order has been shipped.
If the order is in an early processing stage you may be able to change your mind and cancel the total order. You can ask for an refund or keep your payment as a credit.
If an order has been shipped it can no longer be canceled directly. It will need to be returned to us once the customer receives it and the refund is only a partial refund (we deduct the shipping costs).
RFElettronica.Com Return Policy-In most cases, items shipped from banggood.com can be returned within 3 days after delivery or 30 days after shipment (Brazil and Russia are 40 days after shipment) if the delivery date is not traceable (The order shipment date and order notification are provided to you by email) . Some products have different policies or requirements associated with them.
Mobile Phones Return Policy-This warranty and return policy are only available for the sub categories of smartphones and feature phones.
Tablet PC Warranty & Return Policy-This warranty and return policy are only available for the sub categories of Android Tablets and Windows Tablets. Please contact our customer service before returning the item, or we can’t help you.
Electronic Warranty & Return Policy-This warranty and return policy are only available for the sub categories of Arduino SCM, 3D Printer Acc, Electronic Accessories & Gadgets.
Electric Unicycle/Balance Scooter Warranty & Return Policy-This warranty and return policy are only available for the sub categories of Scooters & Wheels. Please contact our Customer Service before returning anything or we can’t help you.
Clothing and Apparel Return Policy-We have developed this policy to extend our commitment to customer satisfaction and provide after sales service and support.